How can I reset my password if I don't have my phone?
Answer
If you are locked out of your account, or have forgotten your password, you would normally be sent a text message to your mobile number to reset it.
If you do not have access to your mobile phone or have changed your mobile number, then you can also visit the Digital Skills Helpdesk who will be able to provide you with your new password once they have gone through some data protection questions with you.
Alternatively, watch this video to guide you through step-by-step
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Digital Skills Helpdesk
The Digital Skills Helpdesk is here to support you with any technical problems or questions you may have.
Visit our Digital Skills Induction to get the best out of using the online facilities at College.
The Digital Skills Helpdesk is open from 8.15am to 5pm Monday to Friday. Any queries submitted after 5pm will be actioned the next working day.
